Grievance Redressal
Bhoomija is committed to addressing customer concerns and resolving grievances relating to orders, products, delivery, refunds and other matters concerning our Website and services.
How to raise a grievance
Customers may raise a grievance by writing to:
Grievance Officer: Sudeshna Srivastava
Designation: Proprietor / Grievance Officer
Email: sudeshna@bhoomija.in
Please provide your name, order details (where applicable), a brief description of the grievance and any relevant supporting documents or photographs.
Acknowledgement and Resolution
We will acknowledge receipt of a consumer grievance within 48 hours of receiving it and endeavor to resolve the grievance within 30 days from the date of receipt, in accordance with applicable law.
Where additional information or clarification is required from the customer, we may request the same to assist in resolving the grievance.
Scope
This mechanism covers grievances relating to products, orders, payment, delivery, exchanges, refunds, cancellations and other matters concerning Bhoomija's Website or services.
Nothing in this Grievance Redressal Mechanism limits any right or remedy available to a consumer under applicable law.
