Cancellation & Refund Policy
At Bhoomija, our products are handcrafted and may naturally vary in colour, texture, weave, finish, glaze or appearance. Such variations, where consistent with the nature of the product, are inherent to handmade products and shall not, by themselves, be treated as defects.
1. Cancellation
Orders may be cancelled before dispatch by contacting us with the relevant Order Number.
Where an order is cancelled before dispatch, the amount paid shall ordinarily be refunded to the original mode of payment, subject to applicable law and the terms of the relevant payment service provider.
Customised, made-to-order or specially commissioned products cannot be cancelled once production has commenced, unless otherwise required by applicable law.
2. Exchanges
A product may be exchanged where it is:
- defective or damaged;
- incorrectly supplied;
- materially different from the product ordered or described.
Minor variations inherent to handmade products shall not constitute a defect.
3. Damaged Products
Customers are requested to inspect the package upon delivery. Where the package appears visibly damaged or tampered with, the customer should, where reasonably possible, record the condition before accepting delivery.
In case of a damaged product, please retain the original packaging and intimate us within 48 hours of delivery, with photographs of the package and product and, where available, an unboxing video.
Upon verification, Bhoomija shall provide an appropriate remedy, which may include replacement or refund, subject to applicable law.
4. International Orders
International orders are not ordinarily eligible for return or exchange due to change of mind or personal preference.
This restriction shall not apply where the product is defective, damaged, incorrectly supplied or materially different from its description, subject to applicable law.
Customs duties, import taxes and other charges imposed by the destination country shall be borne by the customer unless otherwise stated.
Where an international shipment is returned because the recipient refuses delivery or fails to pay applicable customs or import charges, any refund, where applicable, may be reduced by actual and non-recoverable shipping or return charges, subject to applicable law.
5. Refunds
Where a refund is approved, it shall ordinarily be made to the original mode of payment.
Refunds shall be processed within a reasonable period after approval or, where applicable, after receipt and inspection of the returned product. The time taken for the refund to reflect may depend upon the relevant bank or payment service provider.
Where a return or refund arises due to a defective, damaged or incorrectly supplied product, Bhoomija shall bear the applicable return shipping cost, subject to applicable law.
6. Contact
For cancellation, exchange or refund requests, please contact us with your Order Number, product details and reason for the request at our contact page.
Email: care@bhoomija.in
Phone: +91 98316 18032
Address: Kolkata, West Bengal
7. General
This Policy shall be read together with Bhoomija's Terms & Conditions, Shipping Policy and Grievance Redressal Mechanism.
Nothing in this Policy shall limit any right or remedy available to a consumer under applicable law.
Bhoomija may amend this Policy from time to time. The revised Policy shall be published on the Website and shall apply to orders placed thereafter.
