Terms & Conditions
These Terms apply to your use of the Bhoomija website and to purchases made through it. By using the Website or placing an order, you agree to these Terms.
Handmade pieces
All our products are handcrafted and may have natural variations in colour, texture, weave, glaze and finish. No two pieces are identical, and such minor variations are part of the nature of handmade products and are not, by themselves, treated as defects. Photographs are intended to be as accurate as reasonably possible, but colours and appearance may vary depending on lighting, photography and your device settings. Such variations do not affect your rights in respect of products that are defective, damaged or materially different from their description.
Orders
An order is an offer to buy. We may send an email acknowledging receipt of the order, but the order will be accepted when we confirm it for processing. We may decline or cancel an order if a product is unavailable, if there is an error in the price or description, or if we are unable to verify the payment or delivery details. If a paid order is cancelled by us, the amount paid will be refunded in accordance with our Refund Policy.
Prices and payment
Prices are shown in Indian Rupees and include applicable taxes unless stated otherwise. Delivery charges, where applicable, will be shown before you confirm the order. Payment must be made at the time of placing the order through the payment methods available on the Website and processed through our payment service providers.
Delivery
As our pieces come directly from artisan workshops, dispatch may take longer than for mass-produced products. Delivery timelines are estimates unless otherwise stated. Delays may occur due to circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions or other force majeure events. Any loss or damage during transit will be dealt with in accordance with our Shipping Policy and applicable law. Detailed delivery timelines, shipping charges and other delivery terms are set out in our Shipping Policy, which forms part of these Terms.
Damages and returns
In the event of visible damage to a product on delivery, please notify us within 48 hours with photographs so that we can assist you.
Cancellation, exchange and refund terms are governed by our Cancellation, Exchange & Refund Policy, which forms part of these Terms and is subject to applicable law.
As our products are handcrafted, natural variations in colour, texture, weave, glaze, finish and other characteristics, as described above, are not by themselves treated as defects.
Care
Wherever applicable, specific care instructions are provided with the product. Customers are advised to follow those instructions to maintain the product and avoid damage.
The waitlist and our messages
Joining the waitlist means we may contact you by email or phone about our launch and our collections. You can leave at any time, and how we handle your details is set out in our Privacy Policy.
Our content
The photographs, text, artwork and logo on this site belong to Bhoomija or to the artisans and photographers we work with. Please do not reproduce them commercially without our written permission.
Use and Availability of the Website
The Website must not be used for any unlawful purpose or in a manner that may disrupt its operation or security, attempt unauthorised access, introduce harmful code or otherwise misuse the Website. We may restrict or terminate access where we reasonably believe these Terms have been violated.
We endeavour to keep the Website available, secure and accurate, but it may occasionally be unavailable due to maintenance, technical issues or circumstances beyond our reasonable control. Nothing in these Terms limits any right or remedy available to a consumer under applicable law.
Privacy
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.
Third-Party Services
The Website may use third-party service providers for payment processing, delivery, hosting, analytics, communications and other business functions. Such services may be subject to the terms and policies of the respective providers. Bhoomija shall not be responsible for matters arising solely from the acts or omissions of such third parties, subject to applicable law.
Governing law
These Terms shall be governed by the laws of India. Nothing in these Terms shall restrict any jurisdiction or remedy available to a consumer under applicable law. Subject to the foregoing, courts at Kolkata, West Bengal shall have jurisdiction to the extent legally permissible.
Changes
The updated version will be posted on the Website and will apply to future orders.
Contact
Bhoomija
Phone: +91 98316 18032
Email: care@bhoomija.in
